Retrobet is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our services in Australia.
Data Categories We Collect
We collect several different types of information for various purposes to provide and improve our service to you:
Identity and Contact Data: Includes your name, date of birth, and email address.
Usage and Device Data: Information about how you use our platform, your IP address, browser type, and device identifiers.
Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
Support Communications: Records of your correspondence with our customer support team.
Legal Bases for Processing
We process your personal data under the following legal frameworks as applicable in Australia:
To perform a contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
Where you have provided explicit consent.
How Your Data is Used
We use the information we collect to:
Provide and maintain our service, including monitoring the usage of our service.
Manage your account and your registration as a user.
Provide customer support and respond to your inquiries.
Deliver marketing communications and personal preferences, provided you have opted in to receive them.
Detect, prevent, and address technical issues or fraudulent activity.
Data Retention and Security
We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We use reasonable administrative, technical, and physical measures to safeguard personal information against loss, theft, and unauthorised use, disclosure, or modification. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
Your Rights and Access
Under Australian privacy laws, you have rights in relation to your personal data. These include the right to request access to your personal data, request correction of the personal data that we hold about you, or request the erasure of your personal data under certain conditions.
Contact Us Regarding Privacy
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer at:
Email: retrobet_support@gmail.com
Phone: +61 2 8000 1234
Address: Level 15, 123 Pitt Street, Sydney NSW 2000, Australia